Role Responsibilities The Visitor Services Supervisor provides leadership and operational oversight for the delivery of visitor services within Alberta Parks.

The role supervises permanent and seasonal staff and is responsible for recruitment, onboarding, training, scheduling, coaching, performance management, occupational health and safety, and ensuring staff are prepared to respond to operational and emergency situations.

The position oversees day-to-day visitor service operations, including campground reservations and registration, visitor center services, retail operations, information services, cash handling and revenue reconciliation.

It ensures visitors receive protected, timely and high-quality service while resolving customer concerns and responding to changing operational needs.

The role is also responsible for program budget administration, revenue and expenditure monitoring, inventory and financial processes, and supporting the management and monitoring of applicable service contracts.





It works collaboratively with Park Rangers, Conservation Officers, Visitor Engagement, maintenance teams, other Alberta Parks program areas, contractors, municipalities and tourism organizations to support coordinated service delivery. A key component of the position is continuous improvement.

The Visitor Services Supervisor evaluates staff and visitor feedback, monitors service delivery and performance measures, identifies operational efficiencies, and recommends improvements to ensure programs remain responsive, effective and aligned with Alberta Parks priorities.

The position requires a high degree of independent judgment, adaptability, problem solving and leadership in managing staffing, customer service and operational issues.

The is provided for further details on this position.

📌 Visitor Services Supervisor (Lac la Biche)
🏢 Government of Alberta
📍 Lac la Biche