Support CAA Travel Associates through call monitoring, coaching, and Client Linq expertise. This position is based within CAA Club Group operations.

As a Team Advisor, you support Travel, Travel Admin, and Corporate Associates with technical, customer, supplier, and administrative assistance. You monitor queues, audit files and calls, and help identify training and development opportunities.

The position also supports schedules, onboarding, escalations, and performance improvement.

Key Responsibilities:
Provide technical, customer, supplier, and administrative Associate support
Handle schedules, vacations, time off, and WFM liaison
Audit files and calls for regulatory compliance
Monitor queues and report call statistics and trends
Coach agents and support onboarding current hires

Requirements:
Minimum two years of travel industry experience
Previous call centre experience preferred
Robust time management and organization skills
Robust computer skills with Client Linq and TST
Flexibility for evening and weekend shifts

Apply your travel industry, call centre, coaching, and Client Linq skills as a Team Advisor at CAA Club Group.
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📌 Travel Team Advisor Call Centre Vaughan
🏢 CAA South Central Ontario
📍 Vaughan