Lead process excellence at Canada Life through business process management, knowledge management, and operational change across Canadian Operations. This permanent full time leadership role is located in Toronto, London, or Winnipeg.

As Assistant Vice President, Business Delivery, you will lead the Business Process Management team and a cross-functional centre of excellence. You will establish enterprise governance, standards, and lifecycle practices for processes and operational knowledge.

The mandate includes business analysis, procedure development, process ownership, and continuous improvement.

Key Responsibilities:
Set integrated business delivery and process management strategy
Govern process discovery, documentation, measurement, controls, and improvement
Establish accountable process owners and decision rights
Lead process redesign,



technology-enabled change, and adoption readiness
Advise senior leaders on operating model and transformation decisions

Requirements:
University degree or equivalent education and relevant experience
More than 10 years of progressive leadership experience
At least five years in financial services or regulated settings
Enterprise business process management and transformation leadership experience
Robust process governance, modelling, measurement, controls, and knowledge management expertise

Shape Canada Life’s process excellence agenda through governance, operational change, knowledge management, and measurable business outcomes.
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📌 Assistant Vice President Process Excellence London (Canada)
🏢 The Canada Life Assurance
📍 Canada