Own NPS and Perfect Order programs at Walmart’s Mississauga location, using performance management and root-cause analysis to improve eCommerce experiences. Shape actions across business partners.

This Senior Manager, Program Management position leads strategy, performance management, and continuous improvement for eCommerce customer experience. You will define KPIs, reporting, and improvement plans for NPS and Perfect Order. Your recommendations will address customer satisfaction and operational performance.

Key Responsibilities

Establish KPIs and reporting for NPS and Perfect Order

Conduct root-cause analysis and create improvement plans

Translate insights into clear actions and priorities

Coordinate accountability across cross-functional business partners

Track initiative progress and measurable improvements

Requirements

Age 16 or older

Ability to define ownership and corrective actions

Ability to communicate with wide-ranging audiences and listen attentively

Ability to consider data, analytics, and customer insights

Commitment to continuous improvement and digital tools

Apply program leadership, analytical thinking, and cross-functional accountability to Walmart’s NPS and Perfect Order agenda.

📌 Senior Program Manager NPS Perfect Order (Winnipeg)
🏢 Walmart
📍 Winnipeg