Apply insurance regulations and resolve escalated complaints as Square One’s Complaints Officer in Vancouver, BC, supporting fair customer outcomes.

This permanent, full-time role sits within Square One’s Legal + Compliance team and reports to the General Counsel. You will conduct final reviews, interpret provincial insurance laws, apply company procedures, and explain decisions in plain language. The work connects regulatory compliance with customer service across jurisdictions.

Key Responsibilities:
Review escalated complaints after Divisional Head consideration
Analyze files, call logs, correspondence, and documentation
Apply legal frameworks, industry guidelines, and company policies
Prepare regulatory and external dispute-resolution responses




Identify complaint trends, operational gaps, and training prospects

Requirements:
Three-plus years in complaints, compliance, dispute resolution, or claims adjustment
Insurance or adjusting license, or willingness to obtain one
Knowledge of regulatory and market-conduct frameworks
Robust analytical, drafting, and problem-solving skills
Ability to remain objective during high-stress conditions

Bring insurance knowledge, fair judgment, and accurate complaint analysis to Square One’s final escalation function in Vancouver.

📌 Insurance Complaints Officer Compliance Vancouver
🏢 Square One Insurance Services
📍 Vancouver