Shape end-to-end experiences at GreenShield using journey mapping and human-centered design in a hybrid Senior Service Designer position. Turn complex needs into meaningful improvements.

As a Senior Service Designer, you will uncover unmet needs across customer, partner, and employee journeys. You will work with business, technology, operations, and customer-facing teams to create future-state experiences. Your work will support stronger alignment between customer outcomes, organizational priorities, and operational realities.

Key Responsibilities

Lead discovery, analysis, and end-to-end service journey design

Create current-state and future-state journey maps

Identify pain points and design balanced service improvements





Facilitate workshops and experience visioning sessions

Translate research findings into actionable service strategies

Requirements

At least five years in service or journey design

Experience creating journey maps and service blueprints

Experience facilitating workshops and stakeholder engagements

Knowledge of human-centered design and systems thinking

Exceptional collaboration, communication, and visualization skills

Bring senior service design expertise, research skills, and journey mapping experience to GreenShield’s customer-centered transformation work.

📌 Senior Service Design Strategist (Winnipeg)
🏢 GreenShield
📍 Winnipeg