Lead customer service excellence through client calls and solutions while supporting an open, team-oriented sales culture. This position offers $25-$28 per hour.

The Customer Service Representative supports clients and acts as an ambassador of the sales culture. Success requires customer service expertise, sales team management experience, and technical background. The position involves solving concerns professionally, coordinating orders, and supporting coworkers. Candidates with five to seven years of sales team management and/or customer service experience qualify as experts.

Key Responsibilities:
Answer inbound calls and promote company product lines
Participate in outbound call campaigns
Enter client orders and follow delivery statuses




Resolve first-level problems or escalate appropriately
Assist sales teams and provide department feedback

Requirements:
College or university studies with technical background
Five to seven years of relevant experience
Leadership, organizational, and problem-solving abilities
Customer-focused, results-oriented, and prompt approach
Tire industry experience considered an asset

Apply customer focus, leadership, and problem-solving skills to strengthen client relationships and support effective service operations.

📌 Customer Service Team Leader Toronto
🏢 Groupe Touchette
📍 Toronto