Lead personalized customer engagement at icebreaker, coaching associates and supporting store operations in a customer-focused retail setting. Work across merchandising, sales, and standards.

As a Supervisor, you support the Store Manager and Assistant Store Manager while helping deliver operational excellence. You will coach associates, monitor key performance indicators, and foster an inclusive team culture. The work spans customer engagement, merchandising, inventory, and daily store execution.

Key Responsibilities:
Deliver personalized customer engagement through genuine interactions
Coach associates toward engagement and productivity goals
Supervise opening, closing, coverage, and task delegation




Maintain visual merchandising and product replenishment standards
Organize inventory, process shipments, and support product flow

Requirements:
One or more years of retail or store leadership experience
Ability to drive results through store teams
Skill coaching, inspiring, and building diverse teams
Solid verbal and written communication skills
Comfort using spreadsheets and retail software tools

Bring customer engagement, associate coaching, and operational discipline to icebreaker’s retail leadership team every day.

📌 Retail Store Supervisor Customer Experience Vancouver (Canada)
🏢 Icebreaker
📍 Canada