Support Yacht and Commercial Marine customers through claims intake, triage, adjustment, and settlement while maintaining clear communication.

The Senior Marine Claims Adjuster serves as a trusted first contact for customers reporting claims through external brokers. You will set up files, coordinate service providers, update Epic, and assist clients throughout their claims experience. The role also supports colleagues through training and mentoring while contributing to business directives and industry representation.

Key Responsibilities:

- Respond courteously to customer emails, calls, and visits
- Set up and update claim files throughout processing
- Assist clients and maintain informed claims relationships




- Support current business directives and organizational initiatives
- Represent Victory at various industry functions

Requirements:

- Customer service focus and trusted relationship-building ability
- Clear communication and credible presentation skills
- Independent work ability with collaborative interpersonal skills
- Ability to follow processes and procedures consistently
- Ability to train and mentor team members

Use marine claims experience, communication, organization, and relationship-building skills to guide customers through accurate claim resolution.

📌 Senior Yacht Claims Specialist (Vancouver)
🏢 Victory Marine Underwriting Managers
📍 Vancouver