Turn technical requests into effective solutions at Gowling WLG with help desk experience and practical hardware troubleshooting skills. This contract serves Ottawa.

As a six-month Deskside Technician, you will support applications, proprietary programs, and computer equipment used by the firm. The position suits technical specialists who can prioritize requests, apply problem-solving techniques, and communicate courteously. Responsibilities also include ticket documentation, loaner equipment, software installation, and workstation implementations.

Key Responsibilities:
Assess requests by urgency, problem type, and staffing
Resolve issues before escalating to appropriate groups
Diagnose hardware and software problems
Arrange external service calls or repairs
Install software and review returned loaner equipment

Requirements:
One year of directly related technical experience minimum
Help desk or service desk experience preferred
Computer Science college degree or equivalent
Ability to prioritize and redefine priorities
Skilled communication with firm members

Use service desk judgment, application knowledge, and hardware diagnostics to resolve support requests for Gowling WLG’s Ottawa office.

📌 Help Desk Hardware Support Technician Ottawa
🏢 Gowling WLG
📍 Ottawa