Coordinate equipment repairs and customer communication as a Service Advisor with Toromont Cat in Sudbury, Ontario, working full-time.

This Service

Advisor position supports service operations through repair scheduling, work-in-progress processing, and accurate documentation. You will coordinate with Technicians, Supervisors, Coordinators, MSRs, and PSSRs. The work includes customer follow-up, parts sourcing, warranty processing, and invoicing support.

Key Responsibilities: Schedule machine repairs and preventative maintenance for Technicians Update and manage Service Scheduler accurately Provide customer support and repair follow-up Open work orders and verify warranty information Review daily WIP for invoicing and KPIs Requirements: Minimum post-secondary education Minimum five years of service operations experience Secure, environmentally sound, and healthy work behaviours Ability to coordinate repair deadlines with service teams Ability to maintain accurate service documentation Use service operations, scheduling, and customer support expertise to coordinate Caterpillar equipment repairs for Toromont Cat.

📌 Service Advisor - Full Time (Alton)
🏢 TCAT Div of Toromont Industries
📍 Alton