We believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects. We are recruiting for a Service Coordinator to join our Security Technology team in our Victoria or Burnaby office.

The successful candidate will be responsible for providing excellent customer service and administrative support while dispatching, coordinating, and supporting technical teams in the delivery of technical support services for our valued customers. Provide consistent, high quality customer service and administrative support to the security Service Team Receive phone calls and emails from customers requesting service work Collaborate with customers to complete initial investigation and assess support requests, and determine solutions Prioritize service requests, schedule and dispatch security service technicians Coordinate with the Billing team to resolve discrepancies or missing information Track and expedite material orders as required Upload service project documentation into system Coordinate and follow up with technical staff to complete work orders Prepare list of follow up recommended service actions for customers High School Diploma ~2+ years' experience in a similar administrative support role coordinating service requests and triaging calls, and dispatching technicians ~ Knowledge of Alarm, Fire Monitoring, CCTV, and Access Control systems ~ Experience with material ordering, tracking, billing, and reporting ~ Flexible with the proven ability to multitask in a changing, fast-paced environment ~ Excellent computer skills using MS Office (Word, Outlook, Excel).

Experience with Procore, JDE, and Service Management software systems, are assets ~ As BC's leading electrical contractor and systems integrator, we believe in delivering safe, reliable power for the future. From hospitals and universities, to airports, shipping terminals and shopping centres,



our electrical and technology professionals proudly provide innovative solutions that create value for our customers every day. Since 1944, we've been dedicated to our craft, committed to quality workmanship, and building teams that thrive.

Driven by purpose and connected through collaboration, our focus on people guides our success in delivering some of the most exciting infrastructure projects in the province. As a certified Great Place to Work, recognized Best Workplaces for Women, and one of Canada's Best Managed companies, we have been recognized for our efforts in creating a safe and inclusive work environment. We emphasize having a work-life balance – We embrace work-life balance and offer flexible work arrangements including hybrid work options for eligible roles, and a competitive vacation policy.

Continuous development is a top priority – Whether you're looking for a corporate career or a career in the field, you are supported with access to tools and training for development and growth. We have many exciting project opportunities – With many projects on the go around BC, we're certain you will find countless ways to bring communities to life. Connection is key at Houle, from industry events to themed office gatherings, we never miss an opportunity to celebrate.

Join us for our summer bbqs, potlucks, charity fundraisers, community volunteering, and many more fun events! A safe space for everyone – We celebrate diversity and are proud to be an equal-opportunity employer. We're committed to diversity and inclusion and strive to foster, cultivate and preserve a culture of belonging for all employees.

We offer a competitive total compensation package that includes company matched RRSP, full advantages package and the ability to participate in an annual incentive/bonus program. Houle will not be accepting unsolicited resumes from recruitment firms sent to HR, our managers, or employees directly without a signed agreement within the last 12 months.

📌 Service Coordinator, Security (Victoria)
🏢 Houle Electric
📍 Victoria