Lead service relationships in a managed services environment as a Service Delivery Manager at CBRE. Oversee the complete service lifecycle while collaborating with technical teams and clients to ensure seamless building technology operations. CBRE is seeking a Service Delivery Manager who will manage day-to-day client interactions and maintain SLA performance across multiple properties.

This role encompasses supervision of a team, incident management, and the continuous improvement of service delivery processes. You will coordinate staff activities, address technical issues, and serve as the primary client contact. Key Responsibilities:

- Supervise and train employees, conducting performance evaluations
- Manage daily team activities and establish effective work schedules




- Resolve technical issues with a variety of software packages
- Lead incident response and communicate effectively with stakeholders
- Own and manage the full ticket lifecycle across clients Requirements:
- Bachelor’s Degree with 3-5 years of experience
- ITIL certification preferred
- Proficient in Microsoft Office products
- Experience with ticketing platforms like ServiceNow
- Robust client communication and leadership skills Embrace a leadership role focused on operational excellence and client satisfaction at CBRE.

📌 Service Delivery Manager at CBRE (Toronto)
🏢 CBRE
📍 Toronto