Deliver deskside support across university technology settings using diagnostic expertise and customer service skills at the University of Ottawa. Work from Roger Guindon Hall within IT Service Management.

As a Senior Technician, IT Support, you will serve end users in a designated Faculty or Service. Your work spans hardware, software, infrastructure, peripherals, mobile devices, and specialized equipment. You will maintain connectivity, promote security standards, install technology, and support major software deployments.

Key Responsibilities:
Provide technical advice and support to designated Faculty or Service users
Diagnose and correct software, hardware, and connectivity issues
Maintain acceptable service levels across technology and peripherals
Promote University standards for data security and integrity




Assist with large faculty project deployment and phase out

Requirements:
Three years’ experience in a technical support role
Knowledge of University technology, policies, and security standards
Networking knowledge for configuring and troubleshooting connectivity
Experience implementing system upgrades and supporting operating systems
Ability to explain technical information to nontechnical audiences

Bring customer-focused troubleshooting, networking knowledge, and upgrade implementation experience to university deskside technology support.
J-18808-Ljbffr

📌 Deskside Support Specialist University Ottawa
🏢 University of Ottawa
📍 Ottawa