Use IT infrastructure and desktop support skills to resolve branch technology issues for Bayshore HealthCare in Vaughan. This office-based position operates five days weekly.

The Technical Support Analyst provides operational IT leadership across assigned BHCS branches. You serve as a first contact for escalations, investigate ServiceNow tickets, and support hardware, software, accounts, and enterprise applications. Collaboration with the TSA/ISSU Manager, Branch Support, Area Directors, and NSC IT helps track and resolve issues.

Key Responsibilities:
Investigate and resolve first and second level IT escalations
Administer desktop software, systems, and enterprise applications
Test, distribute, maintain, and troubleshoot user technology




Document processes and follow enterprise technical procedures
Recommend laptop and smartphone image enhancements

Requirements:
Two to three years supporting IT infrastructure and desktops
Information Technology, Computer Science, or related education
Office 365 knowledge and administration experience
Technical knowledge of hardware, software, and mobile devices
Knowledge of operating systems and network technologies

Bring infrastructure support, incident resolution, and enterprise application knowledge to Bayshore HealthCare’s Vaughan branch operations.

📌 It Infrastructure Support Analyst Toronto
🏢 Bayshore HealthCare
📍 Toronto