Support Fortinet cybersecurity customers through network troubleshooting, system analysis, and explicit technical communication across complex cases.

This Technical Support Specialist role focuses on FortiSASE within Fortinet’s Technical Assistance Center team. You will investigate configurations and customer systems, use documentation and release notes to identify known problems, and recommend corrective actions. The work includes customer education, environment reproduction, problem isolation, escalation management, and case closure while coordinating expectations with customers.

Key Responsibilities:
Investigate FortiSASE configuration and customer system information
Consult documentation, bulletins, and release notes




Educate customers about networking and product knowledge gaps
Isolate problems and recommend potential new solutions
Lead customer management meetings for technical escalations

Requirements:
Solid troubleshooting and problem-solving skills
Solid written and verbal communication skills
Knowledge of BGP, Hub-and-Spoke technology, and SDWAN
Understanding of LDAP, SAML, RADIUS, and OAuth
Experience with firewalls, IDS/IPS, VPN, or virus scanning

Bring technical investigation, networking security, and customer education skills to Fortinet’s FortiSASE support team.

📌 Cybersecurity Network Support Specialist Burnaby
🏢 Perception Point
📍 Burnaby