Lead ServiceNow ITOM architecture for Tata Consultancy Services, connecting event management, service health, and enterprise operations across integrated technology settings. Apply robust architectural judgment.

This ServiceNow Architect role centers on enterprise service operations and scalable platform design. Use knowledge of ITOM, Discovery, Service Mapping, CMDB, and service topology. Collaborate with operations, SRE, infrastructure, application, security, and enterprise architecture teams. Guide designs toward approved ServiceNow practices and platform governance.

Key Responsibilities:
Translate operational requirements into high-level solution designs
Define scalable, secure, available, and maintainable architecture standards
Review technical implementations against ServiceNow best practices
Identify technology risks, dependencies,



and data-quality issues
Maintain architecture documents and reusable design patterns

Requirements:
Deep experience with ServiceNow ITOM and enterprise service operations
Knowledge of service topology, relationships, and service-aware monitoring
Experience integrating monitoring, cloud, network, and application platforms
Understanding of ITSM Incident, Problem, Change, and Major Incident processes
Experience defining ServiceNow governance, security, and platform architecture

Use ServiceNow ITOM, CMDB, governance, and integration expertise to support resilient enterprise operational architecture at TCS.

📌 Servicenow Itom Enterprise Architect Toronto
🏢 TATA Consultancy Services
📍 Toronto