We are a family-owned Relais & Châteaux propertylocated on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. Together we deliver the highest service standards in an engaging and supportive work environment. Join our Spa Team as a Spa Supervisor, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure's World's Best Hotels.

We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities. Our outstanding Spa team has garnered a reputation of service excellence and has been internationally recognized and awarded. With treatments inspired by the rainforest and coast, our practitioners, estheticians, coordinators and attendants work together to provide personalized service and create a relaxing workplace for our guests.

As a Spa Supervisor you will: Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards. Support and assist the Spa Manager as they are responsible and accountable for the actions of all Spa Team Members. Work as a "hands-on" supervisor assisting the team as they strive to meet or exceed guests' expectations.

Be the contact person for all guests or team members who may be requiring immediate assistance from the Spa Supervisor, and/or follow up with guest concerns as necessary.

Handle

Receptionist/Coordinator duties such as reservation calls, welcoming guest to the spa, cashier and cash-outs, coordinating practitioner schedule and appointments and other administration duties.



Be knowledgeable of all services and treatments offered by the Ancient Cedars Spa. Be knowledgeable of all products sold from the Ancient Cedars Spa, perform retail inventory, and order products including back-bar and process e-commerce orders.

Provide assistance, guiding and coaching to other Spa Team Members in regards to retail sales, whether in Team meetings, or on a 1-on-1 basis. Assist in spa cleaning and organization of all areas of the spa. Oversee the duties of Spa Attendants, directing and assisting as needed.

Participate in all Human Resource functions within the Spa Department, as directed by the Spa Manager. Be responsible for training and training materials for the Coordinator and Attendant Team as directed by the Spa Manager. Perform other related duties and responsibilities as assigned by the Manager to support the seamless operation of the Spa Be true to Our Promise, meet and exceed the service philosophies and standards of the Inn.

The Wickaninnish

Inn is committed to the principles of equality and diversity in the workplace. Previous spa product line knowledge would be an asset. The ability to organize the guest bookings for spa practitioners and deal with guests in a professional manner.

Previous experience of 1 year in another spa, or a full-service hotel, would be an asset. Previous experience as a Massage or Spa Practitioner, an asset but not required. Working knowledge of Spa Soft, Maestro, Excel, Word, and internet applications would be preferred.

The Ability to embrace the philosophies of wellness and healing through spa experiences. Exemplary customer service skills and a demonstrated willingness to exceed guest expectations. The ability to contribute and assist in creating a positive atmosphere for learning & development for the Spa Team Members.

📌 Spa Supervisor - The Wickaninnish Inn (Ottawa)
🏢 Château des Avenières
📍 Ottawa