Use merchant operations expertise and SQL insights to improve customer experience, efficiency, and financial health across Uber delivery partnerships.

As a Customer Success Manager, you will serve as a trusted operational advisor to Uber merchants. You will use dashboards, reporting tools, and performance metrics to translate insights into recommendations. Close collaboration with Account Managers supports account strategy, revenue growth, product adoption, and merchant satisfaction.

Key Responsibilities:
Optimize merchant operational health across delivery performance areas
Translate performance insights into recommendations for Account Managers
Lead quarterly business review preparation and presentations




Support upselling and cross-selling with Account Managers
Advocate cross-functionally to resolve merchant issues

Requirements:
At least four years of full time experience
Bachelor’s degree
Background in sales, success, account management, or retail
Experience using metrics to inform business decisions
Ability to present and influence diverse stakeholders

Bring analytical judgment, operational excellence, and account collaboration to strengthen merchant outcomes across Uber’s delivery platform.

📌 Uber Merchant Operations Success Manager Toronto
🏢 Uber
📍 Toronto