Keep network services operational at Sun Life through hands-on infrastructure support, incident triage, and technical troubleshooting. This office-based position requires regular in office work with network hardware.

As a Network Operations Analyst, you will help maintain and protect connectivity supporting data, voice, and video communications. The position covers local, field, and global wide-area services, with responsibilities spanning network changes and equipment lifecycle coordination. Knowledge of firewalls, VPN gateways, and load balancing is relevant.

Key Responsibilities:
Provide first-level support for network infrastructure operations
Coordinate hardware receiving, validation, staging, and secure delivery
Maintain asset records, inventories, and chain-of-custody documentation
Coordinate warranty replacements,



vendor returns, and recycling
Provide backup support and maintain technical knowledge articles

Requirements:
Network device support experience with routing and switching knowledge
Understanding of DNS, DHCP, firewalls, VPN gateways, and load balancing
Computer Science, Mathematics, Engineering, or related degree or diploma
Industry-recognized Cisco networking certification
Ability to coordinate locations, stakeholders, documentation, and required overtime

Bring operational support, hardware lifecycle coordination, and network services knowledge to Sun Life’s enterprise infrastructure team.

📌 Network Infrastructure Support Analyst London (Canada)
🏢 Sun Life
📍 Canada