Apply trauma-informed counselling, de-escalation, and case management skills while supporting youth through crisis, goals, and daily challenges.

This newly created Youth Worker role supports the evolving needs of youth served by 360°kids’ HOPE Program. You will work with youth affected by sexual exploitation through human trafficking, offering adaptable, individualized assistance. Your approach will include role modelling, mentoring, advocacy, conflict resolution, and practical support tailored to each youth’s qualities and needs.

Key Responsibilities:
Use youth-focused counselling and trauma-informed role modelling
Coach youth while developing current skills and independence
Resolve complaints and disputes through mediation and negotiation
Document case information, observations, reporting, and statistics




Report critical incidents and concerns through appropriate channels

Requirements:
Human services education or equivalent education and experience
Understanding of youth issues, trafficking, legislation, and case management
Solid counselling, boundary-setting, judgement, and de-escalation skills
Exceptional interpersonal, facilitation, negotiation, and conflict resolution abilities
Availability for evenings, overnights, weekends, and holidays

Use counselling, crisis intervention, and conflict resolution skills to help HOPE youth move toward stability and independence.

📌 Trauma Informed Youth Case Manager Markham (Canada)
🏢 360°kids
📍 Canada