Support Kroll pharmacy clients with bilingual French and English service, technical investigation, and accurate issue resolution across Canada. Work within defined SLAs.

TELUS Health is seeking a Business Analyst II for its Pharmacy Customer Support team. You will troubleshoot Kroll Pharmacy Management System configurations, add-on modules, software glitches, DSQ connectivity, and e-prescribing tools. The position also supports pharmacy business operations through responsive communication and documented solutions.

Key Responsibilities:
Resolve day-to-day pharmacy inquiries with minimal rework
Support Kroll configurations, add-on modules, and pricing
Coordinate stakeholders for seamless issue resolution
Participate in client meetings and respond to concerns




Track and close tasks and projects in business tools

Requirements:
One to three years’ experience in pharmacy or related fields
Fluency in written and spoken French and English
Hands-on PMS software issue troubleshooting experience
Investigative problem-solving skills meeting SLA expectations
Experience documenting work in Salesforce, Google Docs, or similar

Bring Kroll expertise, bilingual support capability, and pharmacy technology troubleshooting skills to TELUS Health’s national team.
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📌 Kroll Pharmacy Support Analyst French English Edmonton (Canada)
🏢 Avenue.io
📍 Canada