Support outdoor recreation operations through equipment knowledge, inventory judgment, and customer service leadership at the University of Calgary’s Outdoor Centre.

As a recurring part time supervisor, you will help oversee services for rental bookings, registrations, retail sales, repairs, and climbing facility access. The position requires coordinating full time and hourly staff, reallocating resources, addressing customer concerns, and evaluating procedures as product lines change. Work is scheduled Tuesday through Saturday, with possible evening or weekend overtime.

Key Responsibilities:
Coordinate customer service delivery with administrators, staff, and clients
Set work priorities and monitor equipment maintenance activities
Evaluate procedures and recommend customer service process improvements
Assess fees, reconcile cash,



authorize payments, and complete deposits
Ensure equipment deficiencies reach the appropriate Outdoor Centre team member

Requirements:
Outdoor Recreation or Recreation Administration education is an asset
Experience with outdoor equipment maintenance and repair problem-solving
Understanding of inventory management and course offering procedures
Experience supervising customer service operations
First Aid and CPR certification; Wilderness First Aid preferred

Bring operational judgment, outdoor gear expertise, and customer service supervision experience to the Outdoor Centre’s daily programs and services.

📌 Outdoor Recreation Operations Supervisor Calgary
🏢 University of Calgary
📍 Calgary