Support employees through help desk troubleshooting, equipment setup, and ticket documentation from PERMA-PIPE’s in office Camrose, AB operation. Work directly with users.

This Junior IT Support Specialist role handles first-level technical requests involving computers, printers, peripherals, software, and networks. You will support Microsoft Office and Microsoft 365 applications while maintaining accurate records. The work includes account assistance, equipment inventory, shop-floor device troubleshooting, and escalation of complex issues.

Key Responsibilities:
Answer initial telephone and email support requests
Install, configure, and maintain workplace technology equipment
Support Microsoft Office, Microsoft 365, and network connectivity
Document processes, configurations,



calls, and technical resolutions
Maintain equipment inventory and asset tracking records

Requirements:
One to three years in help desk or technical support preferred
Knowledge of computer hardware and operating systems
Familiarity with Active Directory, VPN, printers, or remote tools
Solid organizational and time-management skills
Ability to work independently and collaboratively

Use practical help desk, hardware, and Microsoft support skills to keep employee technology services documented and operational.
J-18808-Ljbffr

📌 Help Desk Hardware Support Technician Camrose
🏢 PERMA-PIPE
📍 Camrose