Order processing and customer requests are central to Sani Marc’s full-time Agent/Clerk position in Edmonton, Alberta. The schedule is Monday to Friday, daytime.

Reporting to the Customer Experience Supervisor, the Customer Experience Representative supports customers across three divisions. You process orders, address return authorizations, delivery needs, out-of-stock items, and pricing irregularities, then notify the appropriate account manager. You also promote products and systems, contribute display ideas, and complete assigned team tasks. Success requires a high school diploma, two years of direct phone communication with clients, customer service passion, and effective organization.

Key Responsibilities:

• Act as primary customer contact across three divisions
• Process orders accurately, efficiently,
  
  
  
  and promptly
• Handle return merchandise authorization requests from customers
• Address delivery, stock, and pricing irregularities
• Promote products and systems through creative merchandising

Requirements:

• High school diploma
• Two years’ direct client phone communication experience
• Customer service passion and courtesy
• Independent and cooperative working ability
• Effective organization and adaptability

Use order processing, customer communication, and merchandising skills to support Sani Marc customers from Edmonton’s branch office.