Bring mining parts expertise to Epiroc as a Customer Care Representative in Timmins, Ontario, serving customers through a hybrid inside-sales schedule.This Customer Care Representative supports Epiroc Canada Customer Center customers across commercial inquiries and sales administration. The position handles parts, service, equipment pricing, delivery questions, troubleshooting, returns, credits, and customer complaints. It also coordinates with sales and supply chain teams.Key Responsibilities:Provide commercial parts support to mining and construction customersHandle calls about prices, deliveries, parts, service, and equipmentRespond to stock, pricing, lead-time, availability,



and returns inquiriesInvestigate part sales and pricing problems using technical expertiseCoordinate order fulfillment, expediting, allocations, and alternative solutionsRequirements:Five to ten years of customer service experience preferredMining and construction industry experience required for considerationFive-plus years operating Epiroc or heavy equipment underground or surfaceHigh school diploma required; post-secondary education preferredExcellent communication, organization, and multitasking abilitiesUse mining equipment knowledge, commercial support skills, and customer service experience to serve Epiroc customers from Timmins.

📌 Mining Parts Customer Care Representative (Black River-Matheson)
🏢 Epiroc
📍 Black River-Matheson