Deliver remote customer care from Kimberley, Northern Cape, using transparent communication and problem-solving to support online retail customers. Manage inquiries across phone, email, and social media.

This Customer Care Specialist supports a national retail chain through its remote support team. The work covers customer questions, online orders, product information, and after-sales support. You will maintain service quality while resolving shopping, delivery, and product satisfaction issues.

Key Responsibilities:

• Handle product, order, and service inquiries across communication channels
• Process orders, returns, and exchanges accurately
• Resolve online shopping, delivery,
  
  
  
  and satisfaction issues
• Maintain customer records and interaction logs in the CRM
• Communicate order status and potential delays proactively

Requirements:

• Customer service or customer care experience, preferably retail or e-commerce
• Excellent verbal and written communication skills
• Strong problem-solving abilities and customer-centric attitude
• CRM software and online communication tools proficiency
• Ability to work independently and manage remote workloads

Apply your customer care, CRM, and problem-solving skills while supporting online retail customers remotely from Kimberley.