Support client satisfaction at Foundever® through bilingual communication, account coordination, and issue resolution in a remote Canada role. Help sustain exceptional client experiences across current operations.

The Coordinator, Client Satisfaction manages current and existing accounts while supporting program implementations and client experiences. The role targets a 95% CSAT rating through proactive communication, complaint resolution, documentation, and process optimization. You will update Statements of Work, prepare Monthly KPI reports,



and coordinate client communications.

Key Responsibilities:

• Build client relationships and understand requirements and expectations
• Monitor contracted service level agreement adherence and targets
• Resolve client complaints within specified business-day metrics
• Update Statements of Work for current client needs
• Prepare and deliver client presentations and Monthly KPI reports

Requirements:

• One to three years of client service experience
• Bachelors Degree in Management
• Bilingual English and French skills are an asset
• Ability to coordinate resources, schedules, objectives, and project measures
• Ability to pass the required criminal background check

Bring client service, bilingual communication, and coordination skills to Foundever® while supporting measurable satisfaction and contractual service standards.