Shape exceptional front-of-house service at Olympia through reception operations, team development, and skilled guest recovery across London.

Carlisle Support Services seeks a Guest Relations Manager for a highly visible leadership position at Olympia. You will oversee the Corporate Office Reception, strengthen service standards, and manage guest flow. Working with multiple departments, you will support consistent, elevated experiences for tenants, visitors and colleagues.

Key Responsibilities:
Oversee day-to-day reception operations and service delivery
Drive seamless end-to-end customer journeys across departments
Promote Olympia services and amenities to enhance engagement
Support rota planning, resourcing and absence management




Drive improvements through training, innovation and technology

Requirements:
Experience developing people and managing performance
Reception systems, CRM or access control experience
Excellent organisation, planning and stakeholder communication
Calm, emotionally intelligent and skilled under pressure
Natural service-driven mindset with robust ownership

Use front-of-house management, stakeholder relationships and continuous improvement to strengthen Olympia’s guest experience and team performance.

📌 Front Of House Manager Olympia Kensington
🏢 Carlisle Support Services
📍 Kensington