Build trusted customer relationships at BMO through collections advice, responsive service, and informed payment strategy conversations. Support customers throughout payment processes.

As an Account Specialist, you develop rapport with clients while managing collections-related sales and service activities. You contact customers about applications, payment status, and future payments. You also analyze information, send communications, process transactions, and refer needs to internal business groups.

Key Responsibilities:
Develop rapport and confidence with collections clients
Maintain long-term relationships and expand share of wallet
Contact customers regarding applications and payment status




Probe needs and recommend appropriate collections strategies
Escalate complex or unresolved situations to managers

Requirements:
Typically two to three years of relevant experience
Related post-secondary education or equivalent experience desirable
Knowledge of competitive marketplace and product trends
Valuable organization and collaboration skills
Valuable communication skills in verbal and written interactions

Bring relationship management, customer communication, and payment strategy expertise to BMO’s collections customer experience.

📌 Bmo Collections Relationship Specialist Manitoba (Canada)
🏢 BMO
📍 Canada