What’s in it for you as an employee of QFG? Health & wellbeing resources and programs Paid vacation, personal, and sick days for work-life balance Competitive compensation and benefits packages Work-life balance in a hybrid environment with at least 3 days in office Career growth and development opportunities Opportunities to contribute to community causes Work with diverse team members in an inclusive and team-oriented environment This job posting is for an existing vacancy We’re looking for our next Director, Dev Ops & Platform Engineering. Could It Be You? The role requires a leader with proven experience running 24x7 production operations and incident response for critical systems in regulated or high-availability environments. The candidate must have hands-on experience serving as the senior operational escalation point, leading major-incident triage, orchestrating cross-functional responses, and managing executive, customer, and regulatory communications. Need more details? Keep reading… In this role, responsibilities include but are not limited to:



Demonstrating readiness and history of serving as the designated 24x7 executive escalation contact for high-severity platform outages and production incidents Having a proven ability to step in as the senior incident commander during critical system failures to coordinate cross-functional technical teams (SRE, Engineering, Security, Architecture, and Enterprise Technology). Experiencing directing escalation workflows involving external service providers, hosting vendors, and shared services supporting after-hours coverage. Tracking record of designing, staffing, and operating sustainable 24x7 coverage models, including evaluating and implementing follow-the-sun, dedicated overnight shifts, or hybrid staffing structures. Having practical experience setting on-call policies—balancing primary and secondary rotation load, managing compensation or time off in lieu, standardizing shift handoffs, and actively mitigating on-call engineer burnout. Planning and safeguarding operations during periods of elevated risk, including release windows,

📌 Director, Devops & Platform Engineering (Canada)
🏢 Questrade Financial Group
📍 Canada