***Nous utilisons des**pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de***Consultant, Insights & Analytics page is loaded## Consultant, Insights & Analyticslocations:Toronto, Ontario:Waterloo, Ontariotime type:Temps pleinposted on:Publié aujourd'huitime left to apply:Date de fin : 16 avril 2026 (Il reste 6 jours pour postuler)job requisition id:JR This role, reporting to Manulife’s Head of Global Functions & Communications Strategy, will spearhead our insights, analytics and digital offerings, aligned to our Global Communications Strategy. They will partner closely with the Global Communications Strategy Team and our Global Communications Leaders to champion digital best practices, measure and track our work, ensuring our communications team are both rigorous and innovative by leveraging leading tools, reporting and measuring across channels. This role administers key digital tools and workflows (Smartsheet, Staffbase, Hootsuite), builds dashboards and recurring reports, synthesizes data, enables teams through training and governance that informs communications strategy and optimizes performance. This individual will be curious, embracing new technologyadvance team processes and digital usage, in coordination with Manulife’s AI-powered organization strategic priorities.## ## Key Responsibilities* **Analytics, measurement & reporting:** Define measurement approaches and KPIs aligned to Global Communications goals; establish consistent reporting methodologies across channels, campaigns, and regions, creating reports in PPT, Excel, and PowerBI. Produce recurring performance reports (weekly/monthly/quarterly) and executive-ready readouts; create and maintain dashboards that highlight trends, insights, opportunities, and risks.* **Insights & recommendations:** Translate data into clear narratives and actionable recommendations to improve content strategy, channel performance, employee engagement, and campaign outcomes.* **Digital tool oversight and governance:** Serve as product owner/administrator for Smartsheet, Staffbase, Public Relay, and Hootsuite for Global Communications, working closely with the Global Technology team—configuration, user access, taxonomy/tagging standards, and workflow optimization. Establish guidance, templates, and best practices for consistent use (e.G., naming conventions, metadata, publishing/approval workflows, reporting tags, and documentation).* **Distribution lists and mailbox governance:** Establish best practice maintenance, moderation, and ownership structure,



working with the Global Communications Leadership Team to ensure we have clarity and rigor around our distribution lists and shared mailboxes for our executive leadership teams and Global Comms team. This includes consolidating and adding moderation, as needed.* **Training & enablement:** Develop and deliver training for team members and contributors who use the tools; create how-to resources, office hours, and onboarding materials; ensure adoption and compliance with standards.* **Stakeholder partnership:** Collaborate with segment teams, global leads, and practice areas, ensuring aligned on needs for tools, data, and reporting, to pull bespoke insights and analytics by campaign.## Required Qualifications* Bachelor’s degree or equivalent practical experience in analytics, communications, marketing, business, information systems, or a related field.* 6+ years of relevant project management experience, understanding of corporate communications and digital tools a must.* Experience in communications, marketing, digital analytics, or a related insights function, with demonstrated ability to translate data into decisions.* Hands-on experience with reporting and dashboarding (e.G., Excel, Power BI, Tableau, Looker, or similar).* Experience administering, managing, or governing digital collaboration/publishing tools—particularly Smartsheet, Staffbase, Adobe Analytics, and/or Hootsuite (or comparable platforms).* Demonstrated ability to develop training materials and deliver training to diverse audiences.* Experience with social media listening and performance measurement, including synthesis of qualitative and quantitative insights.* Strong writing and presentation skills, with the ability to communicate complex analyses clearly to non-technical audiences.* Robust project management and stakeholder management skills; ability to managemultiple priorities and deadlines.* Experience supporting global, matrixed communications teams and tailoring reporting for executive audiences.* Experience building measurement frameworks for executive communications, employee communications, and/or issues management.* Familiarity with UTM strategy, web analytics concepts,



and content performance measurement.## Key Competencies* Analytical thinking and attention to detail* Ability to synthesize and tell a transparent story with data* Operational excellence and process design* Tool/product mindset with a focus on user experience and adoption* Collaboration and influence without authority* Discretion and sound judgment, especially with sensitive communications topics**When you join our team:**We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.#LI-HybridLe poste annoncé correspond à une vacance existante.**À propos de Manuvie et de John Hancock**La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse .**Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi**Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à **Région de référence du salaire**Toronto, Ontario**Modalités de travail**Hybride**L’échelle salariale devrait se situer entre**$73,725.00 CAD - $122,875.00 CADLes employés ont également la possibilité de participer à des programmes incitatifs #J-18808-Ljbffr

📌 Consultant, Insights & Analytics - C$73,725 - C$122,875 A Year (Toronto)
🏢 manuvie
📍 Toronto