Lead contact center operations remotely from Victoria, British Columbia, using bilingual communication and quality assurance expertise. Guide employees while supporting service levels and customer satisfaction.

This Bilingual Supervisor supports the Customer Service Department within Contact Center Operations. The position requires leadership, communication, and proactive problem-solving. You will monitor quality checks, manage workflow compliance, and address employee and client escalations involving policies or procedures.

Key Responsibilities:

• Provide leadership toward Quality Assurance goals
• Monitor, track,
  
  
  
  and report employee quality checks
• Support performance management and team development
• Ensure workflow schedules remain compliant across departments
• Resolve escalations and respond to system failures

Requirements:

• Two years supervising operational units with fifteen employees
• Bilingual English and French communication skills
• Reliability Clearance and transparent background check
• Post-secondary education in a relevant administration discipline
• Contact centre operations and employee engagement knowledge

Apply contact center leadership, bilingual communication, and quality assurance skills while supporting remote operations from Victoria.