Develop engaged Indigo teams through authentic feedback, transparent objectives, and customer-focused leadership while supporting store sales and service performance.

The Customer Experience Manager builds robust specialty retail teams and develops talent. This role empowers employees, provides performance feedback, and clarifies objectives aligned with Indigo goals. The manager also leads customer service, events, safety, and the store culture of continual learning.

Key Responsibilities:
Attract, develop, empower, and stretch team talent
Provide authentic feedback on performance and potential
Align team objectives with Indigo and store goals
Foster continual learning and openness to feedback
Ensure employee and customer health and safety

Requirements:
College degree preferred or equivalent job experience
Two to three years’ specialty retail management experience
Ability to lift medium to large items safely
Availability for adaptable evenings, weekends, and holidays
French and English bilingualism required in Quebec

Use people leadership, customer service, performance feedback, and retail management expertise to strengthen Indigo’s store experience.

📌 Retail Team Development Manager Calgary
🏢 Indigo
📍 Calgary