Lead complex technical support for AVEVA customers using industrial software expertise, with hybrid work based in Lake Forest, San Leandro, or Calgary.

As a Principal Technical Support Engineer, you will support Premium and Elite subscribers using AVEVA Software and former Wonderware products. Apply Windows, SQL Server, Python or C#, industrial automation, and Manufacturing Execution Systems knowledge. The work centers on resolving issues throughout installation, commissioning, operation, maintenance, and product application.

Key Responsibilities:
Cover phone support from 8:00 AM to 5:00 PM Pacific
Reproduce customer issues and document resolutions in CRM systems
Resolve complex technical issues escalated by support teams




Lead less-experienced Technical Support staff
Write technical notes and deliver web meeting sessions

Requirements:
Degree in computer science, computer engineering, or electrical engineering
Eight or more years of experience in similar roles
Microsoft Windows and Microsoft SQL Server experience
Visual Studio and Python or C# experience
Industrial automation hardware, protocols, and MES knowledge

Use industrial software, database, programming, and automation expertise to lead AVEVA technical support for complex customer issues.

📌 Principal Technical Support Engineer Calgary
🏢 Aveva Group
📍 Calgary