Lead guest services at Pilot Company by supervising cashiers, processing transactions, and delivering quality service during each shift.

This Lead Guest Services Team Member role supports travel center operations across merchandise and fuel transactions. You will guide one-to-two cashiers, manage shift activities, and address guest concerns. Experience in restaurant or foodservice settings is especially relevant.

Key Responsibilities:
Lead one-to-two cashiers during each assigned shift
Process cash, credit, and debit transactions
Complete end-of-shift reports and closing procedures
Schedule breaks and assign team member placement
Resolve guest issues and communicate concerns to management

Requirements:
Experience in a similar position, especially restaurant or foodservice
Robust customer service skills and customer-focused approach
Ability to maintain equipment using food safety standards
Ability to work with team members, customers, vendors, and representatives
Adaptable availability for nights, days, weekends, and holidays

Bring transaction leadership, customer service, and shift coordination skills to Pilot Company’s guest services team.
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📌 Lead Guest Services Supervisor Sault Ste Marie (Sault Ste. Marie)
🏢 Pilot Flying J
📍 Sault Ste. Marie