Customer relationships, production coordination, and packaging workflows anchor this permanent, full time position. Support projects from quotation through delivery on site.

The Customer Service/Account Manager manages the details that keep packaging projects moving smoothly. You will support Sales with pricing and development, coordinate Estimating and Production, communicate status updates, investigate customer concerns, and maintain project information. Understanding folding cartons, corrugated materials, and manufacturing lead times supports success.

Key Responsibilities:
Support Sales with customer communication and pricing information
Coordinate Estimating and Production for accurate project planning
Communicate production status updates to customers




Investigate customer issues and develop effective solutions
Maintain accurate information within the ERP/MIS system

Requirements:
Three to five-plus years of relevant customer service experience
Understanding of folding cartons and corrugated packaging
Robust organizational and time-management abilities
Excellent written and verbal communication skills
Qualified, solutions-oriented customer-service mindset

Use packaging knowledge, ERP/MIS capability, and customer coordination skills to manage manufacturing projects effectively.

📌 Packaging Project Account Coordinator Mississauga (Canada)
🏢 Stoakley-Stewart Consultants
📍 Canada