Guide a technician team at Toromont Cat in Sudbury, supporting secure afternoon-shift operations, repair follow-up, and consistent customer satisfaction. Supervisory experience is required.

This Service Supervisor role connects corporate initiatives with daily shop execution and customer service. You will lead technicians, coordinate work orders, review invoices, and address financial considerations involving customer pay, warranties, claims, policies, and redos. You will also support fixed assets and capital expenditure preparation.

Key Responsibilities:
Model secure, environmentally sound workplace behaviours
Lead technicians toward customer and business expectations
Review and prepare internal and external customer invoices
Investigate accidents and near misses for reporting
Assist with fixed assets and capital expenditure preparation

Requirements:
Minimum post-secondary education
Minimum three years of supervisory experience
Ability to schedule work orders effectively
Ability to manage work-in-progress
Ability to identify and resolve shop floor issues

Use technician leadership, safety direction, and service operations skills to support Toromont Cat's afternoon shift in Sudbury.

📌 Heavy Equipment Service Team Supervisor Northeastern Ontario
🏢 Toromont CAT
📍 Northeastern Ontario