Remote Technical Product Support Specialists guide customers on safety products, using occupational safety knowledge and technical troubleshooting skills from Canada.

This specialist provides telephone support for safety-related products and solutions. You will help end users, maintenance professionals, contractors, and internal commercial teams. The work combines customer service, product research, application guidance, and technical issue resolution.

Key Responsibilities:

• Help customers select suitable safety products by telephone
• Answer technical questions and troubleshoot product-related concerns
• Research catalogs, websites,
  
  
  
  and product specifications
• Document customer conversations and support activities accurately
• Share customer feedback with product and sourcing teams

Requirements:

• At least seven years of relevant hands-on experience
• Background in occupational safety, chemistry, biology, or related disciplines
• Understanding of OSHA regulations and industry standards
• Robust computer, communication, and customer service skills
• Ability to manage multiple applications and screens simultaneously

Apply occupational safety expertise, product research, and customer communication to deliver accurate remote technical support for safety solutions.