Combine technical support, operator training, and case documentation in a hybrid position with Vortex Aquatic Structures International. Serve customers from Pointe-Claire and home.

As a Customer Service / Field Technician, you will explain technical information clearly while helping customers and installers resolve equipment problems. Responsibilities include documenting requests in ERP or CRM systems, delivering operator instruction, and helping develop Certified Installer training and technical documentation. English is required for regular United States communication.

Key Responsibilities:
Explain technical solutions to customers and installers
Guide operators through startup, shutdown, operation, and maintenance
Record customer requests and technical cases accurately




Help develop Certified Installer training and documentation
Identify recurring issues and potential product improvements

Requirements:
Positive communication and interpersonal skills
Customer-oriented approach to solving technical problems
Organizational ability to manage multiple requests
Ability to read mechanical and electrical drawings
Fluency in English and French, spoken and written

Strengthen customer support through explicit training, organized case management, technical documentation, and aquatic equipment knowledge.

📌 Technical Support Aquatic Systems Specialist Pointe Claire (Canada)
🏢 Vortex Aquatic Structures International
📍 Canada