Lawbrokr is the digital marketing & intake platform for law firms. We help firms turn more of their marketing into signed clients with high-converting landing pages, smart intake forms, and attribution that shows exactly which campaigns drive real cases. We're a small, fast-moving team, and we want every firm we work with to feel like they have a growth partner, not just another piece of software.

The Role

As our first Account Manager, you'll own the customer relationship from the moment a firm signs. You'll get them live rapid, show them the results they're getting, grow their accounts and turn them into advocates. It's a high-ownership role working directly with leadership, sales, product and engineering.

What You'll Do
Onboard: run kickoffs, coordinate launches and train firm teams
Report: lead monthly check-ins and quarterly reviews on leads, conversion and attribution
Advise: recommend marketing and intake improvements that drive more signed cases
Retain: monitor account health, flag risk early and own renewals
Grow: find upsell, cross-sell and referral opportunities
Support:



be the first point of contact and work with engineering to resolve issues
Advocate: turn happy customers into reviews, case studies and referrals
Build: create our account management playbook and bring customer insights to the roadmap

What You Bring
2+ years in account management or customer success at a B2B SaaS company, digital marketing agency or legal-tech vendor
Confidence presenting results to law firm leadership teams
Commercial instinct: comfortable asking for the renewal, the upsell and the referral
Robust organizational skills across many accounts
A builder's mindset and comfort with startup pace

Bonus Points
Experience with law firms, legal marketing, or tools like Clio, Lawmatics or Filevine

Why Lawbrokr
Shape the role as our first Account Manager
A direct line to leadership and real influence on the product
Competitive base + performance bonus, benefits and adaptable hybrid/remote work
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📌 Account Manager Toronto
🏢 Lawbrokr
📍 Toronto