Lead advanced end-user IT support in Toronto, using troubleshooting expertise and operational coordination for business-critical users. Support deskside and trading-floor settings.

As Chief Technical Support Analyst, End-User IT Support, you will guide daily local service delivery without formal people-management responsibilities. You will support hardware, software, Microsoft technologies, and financial applications while coordinating escalations, initiatives, and service performance. The position serves as Toronto’s accountable local lead.

Key Responsibilities:
Provide advanced onsite and remote technical support
Coordinate triage, prioritization, assignments, follow-up, and workload
Drive escalations, outages, and service risks toward resolution
Lead hardware refreshes, upgrades,



and approved local projects
Record incidents and solutions in ServiceNow

Requirements:
Seven to ten years supporting enterprise end-user technology
Solid hardware, software, desktop, and peripheral troubleshooting skills
Knowledge of Windows 11, Microsoft 365, and Intune
Experience with Active Directory, Azure Active Directory, and Exchange
Experience supporting financial or trading applications is an asset

Apply your technical support, ServiceNow, Microsoft, and escalation expertise to stabilize Toronto’s business-critical end-user services.
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📌 Chief End User It Support Analyst Toronto
🏢 National Bank of Canada
📍 Toronto