Lead Enterprise Customer Success at Schema App from Guelph, Ontario, using coaching and commercial acumen to drive retention and growth. As Manager, Customer Success, you will lead, coach, and develop Customer Success Managers serving enterprise customers. You will establish performance expectations, oversee customer health, and guide renewal readiness, expansion opportunities, and revenue forecasting. Your work connects measurable customer value with strategic partnerships and commercial outcomes. Key Responsibilities:

Hire, onboard, coach, and develop Customer Success Managers Set goals, scorecards, feedback practices, and accountability standards Own retention, renewal, and expansion performance Maintain forecasts, close plans,



and visibility into risk Support priority accounts, escalations, and executive alignment Requirements:

Experience leading people in a SaaS environment Robust coaching skills and commercial acumen Operational discipline and analytical judgment Enterprise relationship and executive communication capabilities Knowledge of Enterprise SaaS, structured data, SEO, and AI search Bring people leadership, customer strategy, and revenue accountability to Schema App’s enterprise Customer Success team.

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📌 Enterprise Customer Success Manager (Courtice)
🏢 Schema App
📍 Courtice