Bilingual mortgage renewals expertise powers complex case resolution from a fully remote setting. Apply French and English communication across Canada.

This contract specialist handles mortgage renewals and servicing operations for an insurance-sector client. The work combines investigations, risk awareness, quality reviews, and stakeholder coordination. You will explain processes, document decisions, and support clients across jurisdictions where required.

Key Responsibilities:

• Own complex, aged, escalated, and exception-based administrative cases
• Investigate discrepancies, system issues, workflow breaks, and documentation gaps
• Apply policies, controls,
  
  
  
  and authorities to non-routine situations
• Coordinate partners across processes and systems through resolution
• Protect client information and reinforce privacy and regulatory requirements

Requirements:

• College diploma or equivalent significant relevant experience
• Progressive mortgage, lending, banking, renewal, or servicing experience
• Business-level French and English, written and verbal
• Robust communication, analytical, and root-cause analysis capabilities
• Ability to prioritize complex work during high-volume periods

Use bilingual communication, mortgage servicing knowledge, and risk awareness to resolve complex cases in this remote contract assignment.