Join the IT team as an IT Technician providing expert Level 2 support. Collaborate with Level 1 technicians while managing Microsoft platforms and enhancing security through innovative automation practices.This associate position requires over 5 years of IT experience along with ITIL certification. As part of your role, you'll respond to complex requests, manage system administration, and coach junior technicians. Additionally, you'll drive security improvement projects and automate processes using PowerShell or Python, ensuring operational efficiency.Key Responsibilities:Provide expert support and manage escalated user requestsDocument resolutions thoroughly and mentor Level 1 staffOversee administration of AD, Azure AD, Exchange systemsParticipate in security improvement and automation projectsEnsure proper licensing and documentation of company systemsRequirements:5+ years as an IT Technician in a relevant roleITIL Foundation certification requiredProficient in Microsoft systems and scripting languagesStrong understanding of networking and security technologiesBilingualism: French required, functional EnglishUtilize your IT skills in a collaborative workplace dedicated to security, user support, and technological advancement.

📌 Experienced It Technician With Focus On Security And User Support (Quebec City)
🏢 DELAN - IT Talent Solutions
📍 Quebec City