Lead compassionate virtual intake conversations in English and French for Shift Collab clients across Canada. Bring organization and warmth to every first connection.

This Bilingual Care Coordinator role centers on helping people begin therapy with confidence and clarity. You will engage potential clients, manage expectations, build rapport, and connect them with suitable therapists. The position also includes administrative support, scheduling, billing communications, and daily handoffs,



with 25 to 35 hourly hours each week.

Key Responsibilities:

• Engage potential clients throughout the intake process
• Build trust with clients hesitant about therapy
• Resolve scheduling issues and anticipate conflicts
• Monitor insurance verification and billing communications
• Complete task queues, inboxes, and daily tracking

Requirements:

• Five or more years in healthcare or similar client care
• Proven passion for high-quality customer service
• Experience nurturing leads and retaining existing clients
• Technology proficiency with scheduling and video conferencing
• Private workspace and reliable internet connection required

Use bilingual intake expertise, empathy, and administrative precision to strengthen the client experience at Shift Collab.