Deliver high-touch technology support for strategic users at iA Financial Group, using expert service skills and advanced troubleshooting. Work hybrid from 1981 McGill College Avenue.

As a Senior IT Technician, you will act as a trusted technology advisor for critical and strategic environments. You will support users across Windows, macOS, iOS, Android, Microsoft 365, Teams and SharePoint. Your service will emphasize confidentiality, personalization, security and continuity.

Key Responsibilities:
Act as primary contact for personalized technology support
Handle complex or high-priority requests with related teams
Serve as a technical resource for colleagues
Share knowledge and recommend process improvements
Support users in offices,



IT areas and other locations

Requirements:
Minimum five years of relevant information technology experience
Significant customer service experience in strategic support settings
Solid analytical processes for unprecedented technical situations
Excellent tact, diplomacy and skilled communication
Flexibility for urgent or critical situations

Apply your customer service judgment, technical expertise and analytical approach to personalized support for iA’s strategic users.
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📌 Senior It Support Specialist Strategic Users Montreal
🏢 Industrial Alliance Insurance and Financial Services Inc. -
📍 Montreal