ABOUT US

Maple Terrazzo fabricates and installs natural stone, quartz, terrazzo and tile for residential and commercial clients across the Greater Toronto Area. Our shop and office are in Bolton.

POSITION SUMMARY

Maple Terrazzo is currently seeking a Template and Installation Scheduler for our Bolton office. The scheduler books the appointments for our field crews, including countertop repairs.

Most of the day is spent on the phone. Before anyone is sent to a site, the scheduler confirms with the customer that the job is ready, then fits the work into routes our templaters and installers can complete in a day. The volume is high and plans change often, so this position suits a person who is well organized and does not get rattled when a job moves at the last minute.

DUTIES AND RESPONSIBILITIES

Customer contact and site readiness

- Call customers to qualify them against our established readiness criteria and book their template and installation dates.
- Speak with customers in a clear and helpful manner and help them plan for the template appointment.
- Before a template is booked, confirm that the sink, faucet, cooktop or range and any other cut-out items are on site, and that cabinets are fully installed, level and secure.
- Establish whether existing countertops will be removed before the measure and before installation, and explain to the customer why we recommend it.
- Handle any site issues the customer raises that may affect ready status. Some of these conversations need tact.
- Assess what the customer needs and work out a solution when something unusual comes up, such as a sink that has not been delivered.

Scheduling and routing

- Plan and plot daily routes across Southern Ontario, allowing for drive time as well as the time each template, installation or repair is expected to take.
- Organize the schedule around the workload and jobs capacity.
- Schedule countertop repair appointments and coordinate the work with our repair technician.




- Enter all appointments in our web-based scheduling system using the company's standard format.

Communication

- Give templaters any job information they need before they arrive on site.
- Keep the messaging consistent between customers and field staff on schedule entries and supporting documents.
- Build good working relationships inside the company, and learn who to go to for technical support or difficult questions.

QUALIFICATIONS

- Previous scheduling or dispatch experience. Candidates with strong customer service experience will also be considered.
- Good working knowledge of the GTA and Southern Ontario, with a realistic sense of drive times between jobs.
- Familiarity with web-based scheduling or route planning software.
- Comfortable working on a computer, including email and Microsoft Office.
- A transparent, courteous phone manner and good written English.
- Able to keep a full schedule accurate and under control when changes come in throughout the day.
- Knowledge of kitchen cabinets, sinks or countertop installation is an asset but not required.

HOW TO APPLY Please apply through Indeed with your resume.

We thank all applicants for their interest. Only those selected for an interview will be contacted. Applicants who are interviewed will hear back from us within 45 days of their final interview.

ADDITIONAL INFORMATION

Maple Terrazzo does not use artificial intelligence to screen, assess or select applicants for this position.

ACCESSIBILITY AND ACCOMMODATION

Maple Terrazzo welcomes applications from all qualified candidates. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, accommodation is available on request for applicants with disabilities at every stage of the recruitment process.

If you require accommodation, please let us know through Indeed messages. We will consult with you and arrange accommodation that suits your needs.

Pay: $56,000.00-$58,000.00 per year

Work Location: In person

📌 TEMPLATE AND INSTALLATION SCHEDULER (Bolton)
🏢 MAPLE TERRAZZO MARBLE u0026 TILE
📍 Bolton