IMPACT Group is a certified woman-owned career coaching firm based in St. Louis, MO, US that focuses on relocation, outplacement, and leadership development solutions. Our team of 300+ is united on one idea: People can succeed professionally and personally even through difficult career challenges and transitions. We are building a better world by empowering people to find and grow excellent careers. As employees transition in, within, and out of a company, IMPACT Group is by their side providing one-on-one coaching, innovative technology, and personalized job search or career development programs to help them find the best career path for them.

We are on a mission to maximize human potential in an increasingly tech-enabled world. While partnering with companies of all sizes – large and small, national and global – our business model emphasizes the importance of providing the highest quality of services available to transitioning employees and their families. Be a part of moving careers forward!

Description

We have an opening for a remote, contract career coach based in Quebec City, Canada to support our Relocation and Outplacement solutions. For Outplacement solutions, we support employees who have been made redundant by their organizations. Our coaches assist them with job search strategies to help them find recent employment/career opportunities after a reduction in the workforce. For relocations, we support employees and their spouses/families as they acclimate to new cities, and assist spouses/partners with finding employment/career opportunities in the new area. The Coach works in a 1:1 capacity with employees of our client companies who are relocating by using IMPACT Groups technology and coaching methodology. The coach also supports the spouse or partner of the relocating employee with 1:1 job search and integration support. The Coach works in a 1:1 capacity with the program participants by using IMPACT Groups technology and coaching methodology. This is a part-time, contract, and working from home/remote position, approximately 10-15 hours per month.

• Establishes rapport with employees and motivates them to achieve goals.


• Guides employees through coaching process and milestone completion.


• Advises and coaches career development, transition issues and career options, including career continuation for expats.


• Coaches on CV/résumé writing, effective marketing techniques, interviewing and negotiating.


• Maintains electronic service delivery record for each employee serviced, according to the internal guide.


• Monitors progress of employees, consults with them on specific subjects to improve their job search skills and knowledge and deals with personal issues that are affecting their careers.

Requirements

• At least 5-7 years experience coaching others in job search. Experience with resume/CV development, interview preparation, career exploration, LinkedIn profiles, networking, negotiation, and other aspects of job search coaching.


• Demonstrated expertise in facilitation, integration, and business coaching.


• Experience working with job seekers on job searches in the Quebec City and Montreal areas.


• Very strong verbal / written communication skills (bilingual--English & French required, additional third language proficiency highly desirable).


• Experience supporting/training clients in cultural awareness/differences and integrating into new countries.


• Able to analyze and appropriately address integration and transitional needs.


• Ability to engage and foster positive relationships with program participants/clients.


• Understanding of business and cultural practices within Quebec City or Montreal and surrounding areas.


• Currently lives and/or works in Quebec City or Montreal.


• High-speed internet connection on a personal computer; headset with a microphone will be required (remote work).


• Experience working with job seekers of various professions and levels.

Ideal Candidate:

• Bachelor’s degree in a discipline involving the study of human behavior, business or related field preferred.


• Coaching certificate or training.


• Familiarity with Zoom & MS Teams.


• Has personally relocated to a different country/Expat or Repat to Canada preferred.


• Fluently speaks both languages: (English/French required). Additional language proficiency is highly preferred as well.)


• Please submit your resume in English.

IMPACT Group is the leading provider of career-life transition services serving more than 150 Fortune 500 companies worldwide and ranked #1 for customer satisfaction for 15+ years. Please read more at www.impactgrouphr.com

Applicant Data Disclosure & Privacy Notice (GDPR + CPRA)

This Applicant Data Disclosure & Privacy Notice (“Notice”) explains how IMPACT Group (“Company,” “we,” “our,” or “us”) collects, uses, shares, retains,



and protects personal data in connection with our recruiting and hiring process, including when you apply for a job through our applicant tracking system (“ATS”).

This Notice applies to applicants, candidates, and individuals interacting with our recruitment process (“Applicants”).

1) Who We Are (Controller / Business)

Company Name: IMPACT Group

Address: 12977 North Outer 40 Drive, Suite 300, St. Louis, MO 63141 United States

Email: [email protected]

Phone: + 1 (phone hidden)

GDPR Data Controller

For individuals located in the European Economic Area (EEA), United Kingdom, or Switzerland, IMPACT Group is the data controller of your personal data.

California CPRA Business

For California residents, IMPACT Group is a “business” as defined under the California Privacy Rights Act (“CPRA”).

2) Categories of Personal Data We Collect

We may collect the following categories of personal data from you, depending on the role and recruitment stage:

A. Identifiers & Contact Information

• Name, email address, phone number


• Mailing address (if provided)


• Online identifiers (e.g., IP address, device identifiers)

B. Skilled & Employment-Related Information

• Resume/CV, cover letter, work history, education


• Certifications, languages, skills, portfolio, writing samples


• References and referral information (if provided)

C. Recruiting Process Information

• Interview notes, assessment results, communications


• Application status, scheduling history, outcomes

D. Sensitive Personal Information (Only When Permitted/Required)

We may collect limited sensitive personal data only where permitted by law and/or relevant to the hiring process, such as:

• Disability or accommodation needs


• Work authorization/immigration status (as required)


• Diversity/equal opportunity data (optional, where applicable)


• Background check results (only after applicable notice/authorization)

We do not use sensitive personal information to infer characteristics about you for unrelated purposes.

E. Technical & Usage Data (ATS and Website)

• Log data, browser type, operating system


• Interaction data within our career site/ATS

3) Sources of Personal Data

• You directly (applications, communications, interviews)


• Recruiting sources you authorize (e.g., LinkedIn or job boards)


• Referees you provide (where permitted)


• Service providers supporting recruiting (e.g., ATS, assessments)


• Background check providers (only where applicable and authorized)

4) Purposes for Using Personal Data

We use your personal data to:

• Process your application and evaluate your qualifications


• Communicate with you about roles, interviews, and outcomes


• Conduct interviews and assessments (where applicable)


• Verify information provided (e.g., references, work eligibility)


• Perform background checks (only when permitted/authorized)


• Comply with legal obligations, including employment and recordkeeping laws


• Improve our recruiting process, including system administration, analytics, and security


• Maintain talent pools (with your consent where required)

5) Legal Bases for Processing (GDPR)

If you are located in the EEA/UK/Switzerland, we process your personal data under one or more of these legal bases:

• Legitimate Interests: to manage recruitment, assess candidates, and secure our systems


• Contract / Pre-contractual Steps: to take steps at your request prior to entering an employment contract


• Legal Obligation: to comply with employment, tax, immigration, and equal opportunity laws


• Consent: for certain optional activities (e.g., keeping you in a talent pool, diversity data where required)

You may withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.

6) CPRA Notice at Collection (California Applicants)

If you are a California resident, the CPRA requires that we disclose the categories of personal information collected and the purposes for which it is used.

We collect the categories listed in Section 2 above for the business purposes described in Section 4, including:

• Recruiting and hiring decisions


• Security and fraud prevention


• Legal compliance


• Internal operational purposes

We do not sell your personal information.

We do not share your personal information for cross-context behavioral advertising (as defined by the CPRA).

7) How We Disclose/Share Personal Data

• Internal Stakeholders – HR, recruiting staff, hiring managers, and interviewers


• Internal legal, IT, finance, and security staff (as needed)

B. Service Providers / Processors – We use vetted third-parties that support recruitment, such as:

• Applicant Tracking System provider


• Interview scheduling tools


• Video conferencing platforms


• Skills/assessment providers


• Background check providers (where applicable)

These parties are required to use personal data only to provide services to us and to protect it appropriately.

C. Legal and Compliance Disclosures – We may disclose data if required to comply with law, regulation, legal process, or government requests, or to protect rights and safety.

D. Corporate Transactions – If we are involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction, subject to confidentiality protections.

8) Automated Decision-Making

We do not make hiring decisions based solely on automated decision-making that produces legal or similarly significant effects.

If we use automated tools to assist with recruiting (for example, to help sort applications), they are used with human review and appropriate safeguards.

9) Data Retention

We retain applicant data only as long as reasonably necessary for recruiting and legal compliance.

Typical retention periods:

• Unsuccessful candidates: [e.g., 1–3 years] after the hiring decision


• Hired candidates: data may be transferred into personnel files and retained per employment record retention rules


• Talent pools: retained until you request deletion or after [e.g., 2 years] of inactivity, whichever occurs first

Retention may vary by jurisdiction and legal requirements.

10) International Transfers (GDPR)

Because we are U.S.-based, your information may be transferred to and processed in the United States or other countries where we or our service providers operate.

Where required under GDPR, we use appropriate safeguards such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission, and/or


• Other legally recognized transfer mechanisms

You may request more information about these safeguards by contacting us.

11) Your Rights

A. GDPR Rights (EEA/UK/Switzerland)

You may have the right to:

• Access your personal data


• Correct inaccurate or incomplete personal data


• Request deletion (“right to be forgotten”)


• Restrict processing


• Object to processing (including based on legitimate interests)


• Data portability (where applicable)


• Lodge a complaint with your local supervisory authority

B. CPRA Rights (California Residents)

You may have the right to:

• Know what personal information we collect, use, and disclose


• Access specific pieces of personal information


• Delete personal information (subject to exceptions)


• Correct inaccurate personal information


• Limit the use and disclosure of sensitive personal information (where applicable)


• Not be discriminated against for exercising your privacy rights

To exercise your rights, contact us using the information in Section 12.

12) How to Submit a Privacy Request

To exercise privacy rights, please contact:

Email: [email protected]

Subject Line: “Applicant Privacy Request”

Mail: 12977 North Outer 40 Drive, Suite 300, St. Louis, MO 63141 United States

We may need to verify your identity before fulfilling your request. If you use an authorized agent (California), we may request proof of authorization.

13) Security Measures

We use reasonable administrative, technical, and organizational safeguards designed to protect applicant data, such as access controls, encryption (where appropriate), and vendor security requirements.

No system can be guaranteed 100% secure, but we work to protect your personal data against unauthorized access, loss, misuse, or alteration.

14) Equal Opportunity and Optional Demographic Data

Where permitted or required, we may request optional demographic information (e.g., gender, race/ethnicity, disability status) to support equal employment opportunity reporting and diversity initiatives.

Providing this information is voluntary (where applicable) and will not affect hiring decisions.

15) Children’s Privacy

Our recruiting process is not intended for children under 16, and we do not knowingly collect personal data from children through our ATS.

16) Changes to This Notice

We may update this Notice periodically. If we make material changes, we will post the updated Notice with a revised effective date.

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📌 Bilingual (English/French) Career & Integration Coach-(part-time, contract)-Quebec, Canada
🏢 IMPACT Group
📍 Vancouver