Analyze client accounts and resolve service issues for AutoTrader.ca in a hybrid Etobicoke role requiring communication, urgency, and Excel skills.

TRADER’s Client Support Specialist serves as a primary internal contact for customer-related issues on AutoTrader.ca. You will manage communications, ask effective questions, and coordinate solutions across technical, billing, and fulfillment teams. The role also supports client presentations, monthly reports, account guidance, and strong customer relationships.

Key Responsibilities:

• Investigate inquiries and determine appropriate resolution steps
• Ask clients and teams focused diagnostic questions
• Communicate resolutions promptly and professionally
• Liaise with Sales, Finance, Production,
  
  
  
  and Dealer Services
• Escalate issues to managers or departments when necessary

Requirements:

• Solid verbal and written communication skills
• Solid sense of urgency
• Self-motivated ability to work independently and collaboratively
• Customer-focused and highly detail-oriented approach
• Microsoft Excel and analytical skills

Apply communication, troubleshooting, Excel, and analytical skills while supporting AutoTrader.ca customers and resolving account concerns.